North Carolina Department of Justice
North Carolina Department of Justice
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AG Cooper wins order against NC Furniture Buy Direct

Release date: 11/9/2006

Company took money but didn’t deliver orders; AG seeking refunds for hundreds of consumers

Raleigh: A High Point furniture company must stop collecting money from consumers up front and then failing to deliver furniture as promised, Attorney General Roy Cooper announced today.

“We’ve heard from hundreds of people who paid for furniture they never received,” said Cooper. “That’s not the way to do business, and we’re taking action to stop it.”

Wake County Superior Court Judge Narley Cashwell today agreed with Cooper’s request for a temporary restraining order to stop N.C. Furniture Buy Direct, Inc. of High Point and its owners Darrell and Russell Buck from deceiving consumers. Cooper is also seeking to permanently stop the company’s bad practices, and is asking the court to order N.C. Furniture Buy Direct to pay refunds to consumers and civil penalities to the state.

Cooper filed suit this week against N.C. Furniture Buy Direct based on complaints from hundreds of consumers. Of the hundreds of consumers who have complained to the Attorney General’s Consumer Protection Division about N.C. Furniture Buy Direct in the last two years, approximately 170 complaints remain unresolved because the company has so far failed to provide refunds or fulfill customers’ orders. Hundreds of consumers have also complained to the Better Business Bureau about N.C. Furniture Buy Direct.

As alleged in the complaint, N.C. Furniture Buy Direct began selling furniture via the Internet in January of 2004. The company required consumers to pay at least a fifty percent deposit when they placed an order and more recently required full payment upfront. Consumers were told that their furniture orders would arrive in four to 12 weeks, however many people never received their furniture as promised. The federal mail order rule requires companies like N.C. Furniture Buy Direct to give customers the option of a full refund if their order doesn’t arrive on time, which the company failed to do even after Cooper’s Office reminded them about the rule and the company said it would change its ways to comply.

According to the Attorney General’s complaint, N.C. Furniture Buy Direct took out a loan from First Bank in High Point in June 2006 that it told Cooper’s office it would use to pay refunds to dissatisfied consumers. When Cooper’s office followed up, they discovered that many consumers still hadn’t received either their furniture or a refund. N.C. Furniture Buy Direct recently began to take orders under a new name, N.C. Furniture World, and instructed employees to deny that the two companies are connected when in fact they are the same operation.

“There are many excellent furniture firms in our state, and we want consumers who order from North Carolina businesses to get what they pay for,” said Cooper. “To protect yourself, check out the company with my office before you order.”

To check up on a company, call 1-877-5-NO-SCAM toll-free within North Carolina or (919) 716-6000.

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NC Department of Justice y 9001 Mail Service Center Raleigh, NC 27699-9001 y (919) 716-6400