North Carolina Department of Justice
North Carolina Department of Justice
North Carolina Department of Justice
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Deadline to reclaim missing Medrano Express packages extended

Release date: 3/28/2014

Consumers have an extra month to claim packages found in Miami warehouse 

Raleigh: The deadline for consumers to reclaim lost packages shipped through Medrano Express has been extended, Attorney General Roy Cooper said Friday.

Consumers were originally given until March 28 to reclaim their packages, but now have approximately 30 more days.  The Federal Maritime Commission and Miami Dade Consumer Protection recently found more than 200 boxes collected by Medrano Express for shipment abandoned in a warehouse in Miami.

“My office has already heard from many consumers looking for their missing packages,” Cooper said.  “Now we have more time to try to reunite these items with their rightful owners.”  

Consumers whose packages were recovered will be able to have the package returned to them or shipped to its original destination.

Any North Carolina consumer who shipped packages through Medrano Express that did not arrive should contact the Attorney General’s Consumer Protection Division immediately.  Help is available in English or Spanish.  There is no guarantee that a consumer’s package is in this particular warehouse, but Cooper’s office wants to try to return as many packages to their rightful owners as possible. Authorities are continuing to look for additional warehouses that may house Medrano Express packages.

Call the Consumer Protection Division at 1-877-5-NO-SCAM (toll-free within North Carolina) or (919) 716-0058 (Spanish language line).  People can also file a consumer complaint online in English or Spanish at

Anyone who has already given their Medrano Express invoice number to the Attorney General’s Office does not need to contact our office again.  Cooper’s office has compared invoice numbers from North Carolina consumers who have already complained about Medrano Express to the packages found in Miami but none of the numbers match so far.  

Contact:  Noelle Talley (919) 716-6413