Health Insurance Help

Understanding health insurance coverage can be intimidating and confusing, especially during a serious illness or injury. If your health insurance company has denied you coverage, we can help. We assist with appeals and offer basic information about how your health insurance works.

 

The Attorney General’s specialists in the Managed Care Patients Assistance Program have helped thousands of patients save millions of dollars.
 
The Managed Care Patients Assistance Program advocates for patients and offers education and advice to North Carolina health care consumers with health insurance questions.

 

Our specialists act as intermediaries between you and your health insurer. We help you understand technical details about the Explanation of Benefits, grievance, utilization review and external appeal processes.

 

Call us if you have questions about your insurance or have a problem with your health insurer that you’re unable to resolve. Contact us as early as you can during the appeals process so we can best help you.

 

You can reach our specialists at 1-866-867-MCPA (6272) or (919) 733-MCPA (6272) or email us at MCPA@ncdoj.gov.