Health Insurance Help

If you have a problem with your health insurer that you’re unable to resolve, contact us for help.

We can help guide you through the health care system and show you how you can navigate through your health plan, but we cannot give you legal advice or make medical decisions.  If you would like us to make an inquiry into your health insurance issue, please complete our inquiry form.

 

How to file an inquiry

Print out the inquiry form. Fill out all the sections that apply to you. Be specific and identify what happened and with whom you have spoken to resolve the issues.

Describe events in the order in which they occurred and make sure that you attach copies of any supporting information such as insurance handbooks, explanation of benefits, contracts, medical bills, and other correspondence. These documents and records cannot be returned to you, so please send copies rather than original documents.

 

Mail the completed form and any supporting documents to us at:

 

Managed Care Patient Assistance Program

NC Attorney General’s Office

9001 Mail Service Center

Raleigh, NC 27699-9001

 

Please include your telephone number. After we review your documents, one of our specialists will contact you. 

If we determine that your issue is not one which is appropriate for this office, we will let you know and will forward your case to the appropriate agency for you. 

 

Release of medical records

We may also need to call your insurer or your health care provider for additional information. To be able to do that, we need your authorization for release of medical records. You can print out a release of medical records form, complete it and mail it to us. 

 

Contact us with questions
 
if you have any questions or concerns about these forms, contact us toll free at 866- 867-MCPA (6272) or (919) 733-MCPA (6272) or by email.  We look forward to working with you to make your health plan work for you.